Approach to Leadership and Organisational Development:
Anne and her Associates’ approach to working with organisations is based on the view that organisations are primarily a network of relationships and conversations for the purpose of meeting an outcome, often to address a community need. We see that improving organisational outcomes is reliant on three factors: 1) the technical area that the organisation is engaged in (products, services, activities, tasks); 2) organisational strategy, structure, systems and processes and, 3) human interaction (constructive workplace conversations and productive working relationships). We support organisations to improve their goals through enabling them to create more productive, efficient and enjoyable human interactions i.e. the inner work of organisational life.
(From Dimensions of Business Improvement, Newfield Institute)
Human interaction is very often the invisible mechanism through which we get our work done in organisations. The vast majority of our work occurs through some form of human interaction or communication whether it is face to face between individuals or groups, via the telephone, Skype, email or some other technology. We liken human interaction as a business process to that of the oil in an engine – it is the lubricant for the organisation to function. Because this element is often invisible to us, we assume that it will simply work until it doesn’t and causes us problems which can seem complex and overwhelming. Much waste occurs in organisations because the quality of our human interaction is ineffective or at worst resulting in counterproductive conflict. Much time can be wasted in organisations in managing conflict, fixing mistakes and redoing work because of communication breakdowns, reduced productivity and creativity due to time wasted in the emotional labour of poor human interactions, stress and lack of motivation.
Our goal is to create customised support for organisations to improve their most valuable asset – their staff and their interactions with each other and the community. We draw upon the disciplines of ontology (giving us distinctions and greater possibilities in our language, moods/emotions and our physiology as individuals and in how we have conversations and make and manage our commitments as organisations), coaching, appreciative inquiry, open space principles and leadership theory. Our goal is to create safe and respectful learning spaces for individuals, groups and the organisation to work on making their organisation better able to meet its mission and be a place of enjoyment, growth and learning for the individuals who work within it and therefore effective in meeting its community purpose.
We offer support for individuals through one on one coaching, profiling and feedback tools to maximise their contribution to the organisation and pleasure in their work. We facilitate small groups and teams to work on issues of concern and develop positive outcomes. We work with whole organisations to support them to undertake transformational and sustainable change to enhance the life of the organisation and its contribution to the community.
See book by Nicky Howe “Better Relationships with Those you Lead” http://www.nickyhowe.com/p/book.html. Nicky is the CEO of Southcare, a NGO in Perth, who has trained as an ontological coach and uses these skills in her day to day work as a CEO.